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Cancellation Before Shipment
In Order to cancel a paid order , you can write to us at staff@msglamourofficial.com or call us at +91-9289642888 (10 am – 6 pm, Mon-Fri).
Please ensure that any order after 24 hours of payment will not liable for any kind of cancellation request.
In such cases, the order will be canceled, and the money will be refunded to you within 24-48 business hours after the cancellation request has been processed by us.
NO CANCELLATION REQUEST WILL BE ACCEPTED AFTER USING THE COUPON CODES/DISCOUNTS
Cancellation Post Shipment
If you have received the wrong product and would like a return, you can claim the dispute within 24 Hours of delivery. Please raise a ticket attaching images of the waybill, returned product along unpacking video.
The mentioned requirements are mandatory to go ahead with the further investigation as we are going to validate the same with our courier partner for a more accurate resolution.
This may take up to take 3-7 days to get back with the resolution.
Video guidelines for your reference:
- The packaging must be opened in the video only. Cases, where the packaging has been pre-opened before recording the video, will not be accepted.
- All the sides of the package should be displayed in the video.
- The label must be visible on the video, clearly showing the AWB Number and order ID.
- The video must be recorded in one stretch, clearly showing all actions. Any edited videos, with cuts in between, will not be accepted.